All of our orders are sent with Hermes via Fulfilment crowd, a more carbon-neutral way of shipping.
Once you have placed an order you will receive an email confirmation. Once your order has shipped you’ll receive an email confirmation from us with a trackable reference number. If you haven’t received this, please contact us at [email protected].
UK orders: UK shipping orders will cost approx £6.80 per order. We offer free shipping on all UK orders over £100. Please allow 5-6 working days for your order to be packaged and shipped. The prices shown at checkout include a UK VAT of 20%. The total for your order will be displayed once your shipping address is confirmed.
European orders: European shipping orders will cost approx £14.10 per order. We offer free shipping on all European orders over £200. Where VAT is not charged, local duties may apply upon delivery.
International orders: International shipping orders will cost approx £19.10 per order. We offer free shipping on all international orders over £200. Where VAT is not charged, local duties may apply upon delivery.
Orders sent to Europe and Internationally will likely incur customs, local duties, or tax. Please check with your local customs office before placing your order. SACCO are not responsible for these charges
Shipping is non-refundable
Returns
If for some reason your SACCO order is faulty or incorrect, you can send it to ‘Fulfilmentcrowd, Unit C, Matrix Park, Western Avenue, Chorley, PR7 7NB, UK’. Please ensure you include your name and order number in the returns package (we are not responsible for any delays or issues should you not include this information). All items must be in new and unused condition with all tags attached. Ensure that you use a trackable service. We will not be held responsible for any items sent untracked. Once your order is back with Fulfilment Crowd, a refund will be issued. We will reimburse the postage of the returned item if it is faulty or has been packed incorrectly. Refunds will be issued back to the original payment method and will be processed in 10 working days.
Exchanges
At SACCO, we offer exchanges within 14 days of receipt. Item(s) must be returned in its original state received on receipt, new unworn, hang tags and labels attached and in its original packing. We cannot cover the cost of postage, and please ensure you obtain proof of postage. For European and International exchanges, please ensure you use a traceable service and keep hold of the tracking number. Send your exchange to ‘Fulfilmentcrowd, Unit C, Matrix Park, Western Avenue, Chorley, PR7 7NB, UK’. Please ensure you include your name and order number in the returns package (we are not responsible for any delays or issues should you not include this information). We will process the exchange within 10 working days from receipt of the returned parcel. Exchanges are dependent on availability in stock. As a small sustainable business, we cannot guarantee your size will be in stock. But we will send your replacement size within 4 - 6 weeks. Exchanges are only possible for the same item in a different size
Cancellation
You have the right to cancel your order until the order has been dispatched. Email [email protected] with the order number if you need to cancel your order. If your order has been dispatched, please return following standard returns procedures detailed above
We are not responsible for returns/exchanges lost in transit. We aim to provide the best and most streamlined service possible for our customers. We hope you love your SACCO purchase as much as we do.
